Novel has successfully staffed more than 211 Information Technology and Engineering personnel over the past three years using a well formulated approach. We conduct extensive interviews with our clients to not only understand the job requirements of the positions they need to fill, but also to gain insight to their organization’s culture, and unique attributes of their business. Novel screens all job candidates to ensure that we select only the most qualified candidates, and we conduct criminal, employment, and educational background checks on every job candidate using an independent third party.

Contract-to-Hire may be the right option for your business if you need to add talent to your roster quickly to fill an immediate need or capacity gap. Novel will help you eliminate many stages of the hiring process and the risk of hiring the wrong person for the job by providing Contract-to-Hire resources, essentially allowing you to “try before you buy”.

Do you have a technical project too large or too complex for your in-house engineering or IT team? Novel has a deep pool of engineering and IT subject matter experts certified in a wide range of advanced systems and technologies who are ready to tackle even your most ambitious technical tasks. At Novel, we follow proven processes and methodologies such as Agile and Waterfall to achieve the best results, on time and budget for your statement of work (SOW) projects.

Novel has more than 20 years of experience providing top quality technical customer service teams. Novel has staffed Help Desk teams capable of providing Tier 1, 2 and 3 support, including 24 x 7 monitoring and problem resolution for mission critical software applications and systems.

Novel’s Tiered customer support approach is designed to facilitate quick resolution of small, easy-to-manage issues, establish a timeline and protocol for harder-to-solve problems, strategically address customer needs, and create positive customer experiences.

Whether the Customer Support team consists of one person, or several Technicians, the service deliverables include System Monitoring and System Status Checks, Ticket Management, Diagnostic Data Retrieval, Collection and Analysis, Crisis Management and Escalation, Knowledge Database Creation and Maintenance, Remote Software Updates and Patches, and monthly or weekly Service Desk Metrics and Reports.

Novel recruiters can minimize the time it takes to staff your role and help you bring the right person on board, remote or on-site. We customize our talent search and placement process for each client, and screen job applicants in order to bring you the best qualified candidate, not a stack of resumes.